Custom Rental Services, Inc. DBA Grand Kubota
- Create external and internal repair orders
- Invoice repair orders, checking parts and additives to ensure accuracy
- Answer phones and assist walk in customers
- Pull parts for techs as needed
- Pull Wholegoods attachments for techs as needed
- Warranty administration for Service Department
- Assist in development and loading of all shop invoice service pricing and flat rate pricing for customers, including special charges
- Assist Office Manager in creation of all service promotions
- Creating estimates for customers should they be requested
- Monitor work in progress reports to maintain closed Service Invoices
- Ordering of all special and related shop tools or machines needed, monitoring the inventory of these items constantly.
- Capability of looking up and identifying parts for all brands offered by company
- Assist in all customer service inquiries and complaints
- Interaction with all field service personnel from brands offered by the company
- Assist with parts counter sales when needed
- Assist with parts call/inquiries when needed
- Assist with receiving parts when needed
- Assist with shipping parts to customers when needed
- Assist parts manager with arrangement of parts so maintenance parts are easily accessible to service personnel
- Assist with company functions and events
- Be a sales person for the service department making calls to current and potential customers
- All other duties as directed by management
- Protection of company assets
